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We value your feedback and are here to help with any questions or concerns you may have.
The messages we can act on fastest are about the data itself: a game whose observed RTP, bonus rate over the last 100 rounds or spins-since-bonus counter looks wrong, a result missing from one of the 39 Evolution or Pragmatic Play tables we track, a question about how the LCFI fairness index is computed, or a request to reuse the CC BY 4.0 open dataset in research or a publication. Please include the game, the date and time (UTC) and, if you can, a link to the page you were looking at; rounds have been archived since December 2025, so we can usually check the exact record. We do not answer questions about where to play, betting strategy or account issues with any casino - we are not one.
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Response Time
We aim to respond to all inquiries within 48-72 hours during business days. Complex matters may require additional time.
Before You Contact Us
Please check our FAQ page first â your question may already be answered there.
Important Reminders
- â ī¸We are NOT a casino and cannot help with gambling-related issues at specific casinos
- â ī¸We cannot provide gambling advice or winning strategies
- â ī¸For gambling problems, please see our Responsible Gambling page
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